As leaders, It’s easy to get stuck in the idea that we always have to have the answers—that we always have to be prepared with the perfect response to deliver wisdom to our teams. But the thing about true leadership is that what you don’t say is just as important as what you do. 

How you listen to your people is critical to keeping them engaged; valuing their ideas and their contributions and developing them into leaders themselves.

Abe Shreve is the CEO of MAPS Business Coaching, the company that provides coaching around The ONE Thing. He shares what it means to lead like a coach.